COMPUTER PANEL UK

Frequently Asked Questions


Nielsen//NetRatings is a global leader in Internet media and market research. We are part of The Nielsen Company and provide the industry's global standard for Internet and digital media measurement and analysis, offering technology-driven Internet information solutions for media, advertising, ecommerce and financial companies.
Nielsen//NetRatings has a goal of obtaining a rich understanding of the Internet marketplace and to provide exceptional data and insight into how people are using their computers and the Internet around the world. As a member of the research panel, you will be helping to shape the future of the Internet. In addition, you will earn entries into our Prize draw.
By understanding how people use their computers and the Internet, businesses can make the Internet a more useful and interesting experience for all users. The input from Nielsen//NetRatings panel members helps online businesses make critical decisions regarding their Internet strategies. This in turn leads to better products and services for you, the consumer.
In order to be eligible to join the panel, you must meet all the requirements:
  • Be at least 18 years old and capable of entering into a binding contract.
  • Be the owner of any computer onto which you authorize the downloading of the software.
  • If there are minors within your household, you are the parent or guardian of any minor with access to the computer that you are currently using.
  • You agree to inform those individuals with access to the computer on which the software is being installed that you have agreed to join the panel, and these individuals have given you their explicit consent to be a part of the panel and to be subject to the panel membership agreement.
  • If you are installing the software at work, you have the permission to do so from your employer.
The Nielsen//NetRatings research panel is an ongoing project.You can participate for as long you wish and the software can be easily uninstalled.
As part of our research panel, all you have to do is complete the installation of our software, named Nielsen, when you register with us. We will also send invitations for you to participate in some short surveys. Members who have opted for our premium membership will be periodically asked via a message prompt to identify who in their household is using the computer. Your participation in our Internet panel is not contingent on your participation in the surveys. In fact, all of our surveys are completely voluntary. Your participation in our Internet panel is also not contingent on your responses to the message prompt. You may downgrade your panel membership any time to a completely passive membership by contacting us.
You can remove the user selection prompt by following the instructions below: PC Users:
  1. Right click on the Nielsen icon (blue circle with 2 white slashes) in the system tray.
  2. Click User Selection Preferences.
  3. On the page that pops up, follow the on-screen instructions.
  4. If not done so automatically, please restart your computer.
    Mac Users:
  1. Click on the Nielsen icon (blue circle with 2 white slashes) in the menu bar.
  2. Click User Selection Preferences.
  3. On the page that pops up, follow the on-screen instructions.
  4. If not done so automatically, please restart your computer.
Yes, in order to accurately report the way that you and members of your household use the computer and the Internet, we ask that you provide us with profile information for everyone in your household.
No. There are no endless surveys - nothing! Surveys are very occasionally randomly assigned to panel members with certain demographic characteristics as determined by the information provided in the profile.
We thank you for your interest in our research panel, but at this time we can only process entries for residents of the United Kingdom. If you moving country please let us know and we'll be happy to provide you with more information.
Our profile pages are secured. The personal information that you provide us will not be accessible to others when you register with our research panel online.
Updating your profile couldn't be simpler! Just make sure you are connected to the Internet, right-click the Nielsen icon in the system tray and select the option "Update Profile". Alternatively click here to log into members area and click on "Edit".
Logging in lets us know which person in your household is using the computer. We group the activity that occurs during your session by your demographic category (age, gender, etc.).
We appreciate your help in maintaining the accuracy of our data. Logging in lets us track computer usage by specific persons in the household so if you have moved away from your computer we don't want to record someone else's data, and we need to prompt you for who is using the machine
We sincerely appreciate your willingness to serve as a panelist. However, should you ever decide to stop participating, you may do so at any time by contacting us.
After the connection has been idle for a certain period, we can no longer assume that usage should be credited to the user who initially logged in. To maintain the accuracy of our data, we stop crediting time to that user to avoid inflating session lengths for any one demographic category.
As a participant of the Nielsen//NetRatings research panel, you'll have the opportunity to earn entries into our multiple Prize Draws and chance of winning one of our many cash prizes to be shared among 150 winners. To see all the prizes available, please go to our Rewards Page
Winners will receive a call from us to confirm postal address. Once postal address is confirmed by panelist, we will advise on the prize that has been won.
On joining the panel you will receive one entry into the £1,000 monthly Prize Draw to be shared by 10 members (£100 each).You will receive a further entry each month that you remain active on the panel for a further 5 Prize Draws taking place on a quarterly bases.
No.New participants who install and remain active for a minimum of 4 consecutive weeks will automatically be entered into the Prize Draw. Consecutive monthly participation is then necessary in order to receive entries in the Quarterly and Annually Prize Draws. If you uninstall the software before the end of the 4 consecutive weeks you will not be eligible for the monthly Prize Draw for new members only. If you uninstall the software before the end of 3 consecutive months you will not be eligible for the Quarterly Draw. Finally if uninstall the software before the end of 12 consecutive months you will not be eligible for the Annual Prize Draw.
It is important for us to know which member of your household is using the computer at all times in order to ensure that each member is accurately represented in our research. When this prompt appears, please make sure the person using the computer at that time selects his or her name from among the profiles created during the profile setup. If you start the computer or access the Internet for a young child, please select the child's name on the user selection screen.
You may force the user selection screen to appear by right clicking the Nielsen//NetRatings icon in the system tray (Windows), then selecting User Selection. If you start the computer or access the Internet for a young child, please select the child's name on the user selection screen. The name of anyone using the computer with you (up to two) can also be selected.
The Nielsen Online software has been designed to have no impact on the functionality of your computer. The software requires far less memory than other program applications that may already be operating on your computer. Once downloaded, you should not be able to notice that the software is running.
Nielsen Online software occupies:
For PCs: Less than 180 megabytes (MB) of disk space.
For Macs:Less than 50 megabytes (MB) of disk space
The Nielsen Online software will run using:
For PCs:Less than 40 megabytes (MB) of memory.
For Macs:Less than 50 megabytes (MB) of memory
System requirements are:
For PCs:
  • 300-megahertz (MHz) processor or faster
  • At least 128 megabytes (MB) of RAM
  • At least 1 gigabyte (GB) of available space
  • Internet connection


Nielsen Online software is directly compatible with the following windows versions:
  • Windows 2000
  • Windows XP 32-bit
  • Windows Vista
  • Windows 7
For Macs:
Mac System Requirements are:
  • Intel processor
  • 512 MB RAM
  • 100 MB of available disk space


Nielsen Online software is directly compatible with the following Mac version:
  • Mac OS X 10.4 (Tiger) or later
To check the software is installed and working couldn't be easier. Depending whether you are using a PC or a Mac, simply follow the instructions below:
PC Users:
  1. Open the Task Manager by holding down Control+Alt+Delete.
  2. Click on the Processes tab.
  3. There should be 2 NielsenOnline.exe's listed. If you see both of them there, the software is installed.

Mac Users:
  1. Click the magnifying glass icon (Spotlight) on the right of the menu bar (top right of the screen)
  2. Type "activity" in the search box and press Return.
  3. If there is a process named "metermanager" in the list, the software has been successfully installed.
No. The Nielsen Online software has been rigorously tested to ensure that it does not interfere with the working of your computer. However, if you feel that the software is interfering with the functioning of your computer, please send us an email by using our Email submission form - briefly describing the issues you are experiencing. When sending us an email, please make sure to select 'Performance' as the subject category.
Yes. The Nielsen Online software has been rigorously tested to ensure that it does not interfere with the working of your computer. However, if you feel that the software is interfering with the functioning of your computer, please send us an email by using our Email submission form - briefly describing the issues you are experiencing. When sending us an email, please make sure to select'Performance' as the subject category.
Please visit our Members Area by logging in with your Username and password.Our Re-Install Instructions are located in the Members Area.